96jili Privacy Policy

1. Introduction

96jili ("96jili," "we," "us," or "our") is committed to protecting the privacy and personal data of all players who access and use the 96jili online gaming platform (the "Platform"). This Privacy Policy ("Policy") describes how we collect, use, store, share, and protect your personal information when you visit our website, register an account, or use any of our gaming services.

This Policy applies to all users of the 96jili Platform, including registered players, visitors, and any other individuals whose personal data we process in connection with the Platform. It should be read together with our Terms & Conditions and Responsible Gaming Policy.

By registering an account or continuing to use the 96jili Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, please do not use the Platform.

2. Personal Data We Collect

96jili collects the following categories of personal data from players and users of the Platform:

Category	Examples	Purpose
Identity Data	Full legal name, date of birth, government-issued ID details	Account registration, age verification, KYC compliance
Contact Data	Mobile number, email address, residential address	Account communication, support, notifications
Financial Data	GCash number, bank account details, transaction history	Processing deposits and withdrawals, AML compliance
Technical Data	IP address, device type, browser type, operating system	Platform security, fraud prevention, analytics
Usage Data	Games played, session duration, betting history, login times	Platform improvement, responsible gaming monitoring
Communications Data	Support chat logs, email correspondence, feedback submissions	Customer support, dispute resolution, quality assurance

We collect only the personal data that is necessary for the purposes described in this Policy. We do not collect sensitive personal information such as racial or ethnic origin, political opinions, or health data unless specifically required by law or regulation.

3. How We Collect Your Data

96jili collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, server logs, and similar tracking technologies.
• Third-party sources: Identity verification data from KYC service providers, fraud prevention data from security partners, and payment data from payment processors such as GCash and Philippine bank partners.
• Regulatory sources: Information received from PAGCOR, the National Privacy Commission, or other Philippine regulatory bodies in connection with our legal and compliance obligations.

4. How We Use Your Personal Data

96jili uses your personal data for the following purposes:

• Account management: To create, maintain, and administer your 96jili player account, including verifying your identity and age (21+ requirement) and managing your account settings.
• Transaction processing: To process deposits, withdrawals, and bonus credits through GCash, PayMaya, and Philippine bank transfer channels.
• Platform delivery: To provide access to games, live dealer services, sports betting, bingo, and all other features of the 96jili Platform.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Legal and regulatory compliance: To comply with anti-money laundering (AML) obligations, PAGCOR reporting requirements, and other applicable Philippine laws and regulations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the Platform.
• Responsible gaming: To monitor gaming behaviour, enforce deposit limits and self-exclusion requests, and identify players who may need responsible gaming support.
• Platform improvement: To analyse usage patterns, conduct research, and improve the features, performance, and user experience of the 96jili Platform.
• Marketing communications: To send you promotional offers, bonus notifications, and game updates — only where you have opted in to receive such communications.

5. Legal Basis for Processing

96jili processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our obligations under the Terms & Conditions you agreed to upon registration, including account management and transaction processing.
• Legal obligation: Processing required to comply with applicable Philippine laws, including AML regulations, PAGCOR licensing requirements, and tax obligations.
• Legitimate interests: Processing necessary for fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and optional analytics, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Sharing Your Personal Data

96jili does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary:

• Payment processors: GCash, PayMaya / Maya, and Philippine banking partners (BPI, BDO, UnionBank, Metrobank, Landbank, PNB, Security Bank) to process your financial transactions.
• Identity verification providers: KYC and age verification service providers engaged to verify your identity and comply with regulatory requirements.
• Fraud prevention and security partners: Third-party security services used to detect and prevent fraudulent activity on the Platform.
• Game content providers: Game software providers whose titles are available on the 96jili Platform, to the extent necessary to deliver game services.
• Regulatory and law enforcement authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government bodies where disclosure is required by law or regulation.
• Professional advisers: Lawyers, auditors, and other professional advisers engaged by 96jili in connection with legal, compliance, or business matters, subject to confidentiality obligations.

All third parties with whom 96jili shares personal data are required to handle that data in accordance with applicable Philippine data privacy law and are prohibited from using it for any purpose other than the one for which it was shared.

7. Cookies and Tracking Technologies

96jili uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit a website. We use the following types of cookies:

• Strictly necessary cookies: Essential for the Platform to function correctly, including maintaining your login session and remembering your account preferences. These cookies cannot be disabled without affecting Platform functionality.
• Performance and analytics cookies: Used to collect anonymised information about how players use the Platform, such as which pages are visited most frequently and how long sessions last. This data helps us improve the Platform experience.
• Functional cookies: Used to remember your preferences, such as language settings and display options, to provide a more personalised experience on 96jili.
• Security cookies: Used to detect and prevent fraudulent activity, protect your account, and maintain the integrity of the Platform.

You may control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of the 96jili Platform. We do not use cookies to serve third-party advertising on the Platform.

8. Data Security

96jili implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and our servers.
• Encryption of sensitive data at rest, including financial information and identity documents.
• One-way cryptographic hashing of account passwords — 96jili staff cannot access your password in plain text.
• Access controls limiting internal access to personal data on a strict need-to-know basis.
• Regular security assessments and vulnerability testing of Platform infrastructure.
• Incident response procedures to detect, contain, and notify affected players of any data breach in accordance with NPC requirements.

9. Data Retention

96jili retains your personal data for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:

• Account data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in accordance with AML and PAGCOR record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine AML regulations.
• Customer support records: Retained for three (3) years from the date of the interaction, or longer if related to an unresolved dispute or legal matter.
• Marketing consent records: Retained until you withdraw consent, plus a reasonable period thereafter to demonstrate compliance.
• Technical and usage data: Typically retained in identifiable form for up to twelve (12) months, after which it may be anonymised for analytical purposes.

When personal data is no longer required, 96jili will securely delete or anonymise it in accordance with our internal data disposal procedures.

10. Your Data Privacy Rights

As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 96jili:

• Right to be informed: The right to know what personal data 96jili collects about you and how it is used — which is the purpose of this Privacy Policy.
• Right of access: The right to request a copy of the personal data 96jili holds about you, along with information about how it is processed.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data. You may update most account information directly through your account settings.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Privacy Officer at [email protected]. We will respond to all verified requests within thirty (30) days in accordance with NPC guidelines. Please note that some rights are subject to legal limitations — for example, we cannot delete data that we are legally required to retain.

11. Children and Minors

The 96jili Platform is strictly intended for adults aged 21 years and older, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor has registered an account on 96jili, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

12. Third-Party Links

The 96jili Platform may contain references to third-party services such as payment processors. Once you leave the 96jili Platform and access a third-party service, this Privacy Policy no longer applies. 96jili is not responsible for the privacy practices or content of third-party websites or services. We encourage you to review the privacy policies of any third-party services you use in connection with your 96jili account.

13. Updates to This Privacy Policy

96jili reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. When material changes are made, we will update the "Last updated" date at the top of this page and, where practicable, notify registered players via email or in-platform notification.

Your continued use of the 96jili Platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.

14. Contact and Data Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 96jili handles your personal data, please contact our Data Privacy Officer:

• Email: [email protected]
• Response time: We aim to respond to all data privacy enquiries within 30 days
• Support hours: 24 hours a day, 7 days a week

If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines through their official channels. Email addresses above are provided as plain text for informational purposes and are not clickable links.